Standard Return Policy For exchanges/refunds, please contact us within THREE (3) DAYS of receiving your order. Goods purchased from Fully Laced can be returned in their original condition within ten (10) days of receipt for a full refund, or within twenty (20) days of receipt for an exchange.
To process your refund or exchange, please send the item(s) to:
577 Buckingham Way
San Francisco, CA 94132
Please leave a note inside the package to instruct our shipping team on how to proceed with your order. Be sure to include your contact information and order number with your instructions. As soon as the package is received, we will proceed accordingly with the refund or exchange.
Returns will be processed after our shipping department has the inspected items and declares the items are in their original condition. Please allow 7 business days from when it is received for your return to be processed and an additional 3-5 business days for funds to be returned to your original form of payment. We recommend customers to receive a tracking number when sending back goods to Fully Laced.
Items must be in the condition you received them and in the original box and/or packaging. Worn items cannot be returned. If you do ship such items, Fully Laced will not be responsible for processing and returning such items.
Return/exchange shipping costs to the warehouse are the responsibility of the customer, but Fully Laced will cover the shipping costs for any exchange items back to the customer.